Dear festival attendees,

Many of you have told us that mainly due to the adverse weather during the festival; you are not able to submit the original ticket required to receive the partial refund. Therefore, we are happy to announce that after discussions with all parties involved we managed to define a process which allows you to claim the refund nonetheless.

Thus, if you are not able to submit your ticket as it was destroyed, got lost or is no longer in your hands for other reasons, please send us the following documents:

• The personal declaration concerning the loss of the ticket with your signature. The required form is retrievable here
• The wristband RaR 2016
• The order confirmation or a delivery note or the invoice, respectively the receipt if you bought your tickets at a stationary ticket outlet
• The filled refund form, retrievable here

The personal declaration concerning the loss of the ticket has to be signed personally by each individual attendee. In other words: For each single submitted wristband we need to receive a single personal declaration.

Please mind that we can only process your claim for refund without submission of ticket tickets if you send us by post all documents listed above to the following address:

CTS EVENTIM Service Center
Stichwort "RAR 2016"
Postfach 10 39 50
28039 Bremen

Please note that there is a definite deadline for claims without tickets. Submissions we receive after the 16^th of September 2016 will not be considered for refund.

Also, we kindly ask for your patience regarding the receipt of the refund. Until the 16^th of September 2016 we will only work on refund requests containing original tickets. Only afterwards requests without tickets will be processed and refunds will correspondingly be carried out as soon as possible after that date.

In case you have already sent us over your wristbands, please do not worry. If necessary, we will contact you to ask for missing documents.

We sincerely hope we can please you with this additional process.

Yours Marek Lieberberg Konzertagentur