Faqs


Kategorie: Creamfields UK
geschrieben von: Creamfields UK geschrieben am: 23.08.2012 um: 09:22 Uhr

No doubt you will have questions when getting ready for Creamfields so we've put together this handy FAQ guide to answer any queries you may have.

If you still have questions about the festival please email info@cream.co.uk.

01 - General

What does BF mean?

BF stands for booking fee

Is there anywhere I can take my prescribed medication?

Yes, the Event Site hospital. Please email us at info@cream.co.uk beforehand to make arrangements for you, and please provide us with a contact number.

Is glass allowed on site?

No, you must decant any liquids into plastic bottles. There is a decanting station provided and liquids brought on site will need to be decanted here into plastic bottles.

You can not bring opened bottles on site.

Will there be a place for me to buy tea & coffee?

Yes there will be food and drink concessions on site.

What time are the acts performing?

We do not release playing times before the event. Event lanyards will be available to buy inside the event site.

Please do not buy these outside the event site as they will be forgery and the information is liable to be incorrect.

Am I allowed to bring my video camera along?

No, there is strictly no recording equipment allowed on site.

Am I allowed to bring my camera along?

You will be allowed to bring non-professional cameras into the event. You must obtain permission to bring a professional camera (SLR) into the event.

Can I leave the event site and then come back (i.e. are there pass-outs)?

There are no pass outs at Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after Saturday you will need to produce the Sunday ticket to gain re-entry on Sunday.

Where can I buy a ticket?

There is a list of all official ticket outlets here

Who's playing?

SATURDAY 25TH AUGUST

South Stage
Avicii (Dance festival exclusive)
Sebastian Ingrosso (Exclusive)
Alesso
Cazzette
Norman Doray
Syn Cole

North Stage
David Guetta (Dance festival exclusive)
Example
Afrojack
Nicky Romero
NERVO
Dimitri Vegas & Like Mike

Annie Mac Presents
The Chemical Brothers (DJ Set)
Annie Mac
Major Lazer
Erol Alkan
Crookers
Madeon
Brodinski vs Gesaffelstein
Melé

Cream in Association with Mixmag
Above & Beyond
Gareth Emery
Markus Schulz
Judge Jules
Mat Zo
Gareth Wyn
Ben Gold
Rob Harnetty

Size Matters
Steve Angello (Exclusive)
Pete Tong
AN21 & Max Vangeli
Third Party
Tim Mason
Qulinez
Special Guest: Benny Benassi

Pryda Friends
Eric Prydz
John Digweed
Joris Voorn
Maya Jane Coles
Scuba
Sébastien Léger
Jeremy Olander
Fehrplay

BBC Radio 1Xtra
Skrillex
Skream feat. Sgt Pokes
Benga feat. Youngman
Andy C feat. MC GQ
Caspa
Flux Pavilion
Friction feat. Dynamite MC
Mistajam
Doctor P
Loadstar feat. MC Texas and Ikay
Koan Sound
Rudimental

Fire It Up
Eddie Halliwell
Sander van Doorn
Mark Knight
Funkagenda
Michael Woods
Thomas Gold
Kryder
D.O.D

Nation
Jordan Suckley
Andi Durrant
Anton Powers
Dave Whelan
Ian Longo
Denny Dowd
Sean Hughes
James Dutton
Ricochet Musica

Hed Kandi Hospitality
Phil Faversham
Sam Cannon
DJ Eibhlin
Sarah Louise
Steve Lewis (Percussion)
Aimee Jay (Saxophone)

SUNDAY 26TH AUGUST

North Stage
deadmau5 (Dance festival exclusive)
Calvin Harris (Dance festival exclusive)
Zane Lowe
Feed Me
Porter Robinson
Eva Simons (Live)

Clublife South Stage
Tiësto (exclusive)
Axwell
Dirty South
Hardwell
Tommy Trash

Cream
Paul van Dyk
Ferry Corsten
John O'Callaghan
Simon Patterson
Jordan Suckley
Adam Sheridan

Super You&Me
Laidback Luke (Exclusive)
Steve Aoki
Wolfgang Gartner
Sunnery James & Ryan Marciano
Swanky Tunes
Tom Swoon
La Fuente

Groove Armada Presents
Groove Armada (DJ Set)
A-Trak
Fake Blood
Jaguar Skills
Alex Metric
Eli & Fur
Special Guest: Jacques Lu Cont

Mistajam Presents Speakerbox
Sub Focus Live
Knife Party
Redlight
Borgore
Shy FX (Stamina MC)
Mistajam
KillSonik
North Base

M-Nus Presents Enter.
Richie Hawtin
Loco Dice
Seth Troxler
Gaiser (Live)
Paco Osuna

Mixmag Allstars
James Zabiela
Hernan Cattaneo
Nick Curly
Paul Woolford
George Fitzgerald
Mar-T
Anthony Probyn

Goodgreef Xtra Hard
Kutski
Alex Kidd
Andy Whitby
Mark E.G X:ONE Showcase
Organ Donors
Cally & Juice
Sam & Deano presents FUN LIVE
Jimmy Dean
Tone b2b Shaun T
Phil Mackintosh b2b Sykesy

Hed Kandi Hospitality
Carl Hanaghan
Stephanie Jay
Dave Silcox
Matt Nash
Steve Lewis (Percussion)
Aimee Jay (Saxophone)

FRIDAY 24TH AUGUST (Silent Disco)

That Mixmag Thing
Brookes Brothers
True Tiger
The Prototypes
Mixmag Allstars

UNION
Kissy Sell Out
UNION
Engine-Earz Experiment

Snatch!
Riva Starr
Kim Fai
The Japanese Popstars
Jet Project

When is Creamfields?

Creamfields 2012 takes place across the August Bank Holiday weekend on Friday 24th August Saturday 25th and Sunday 26th August.

02 - Camping

If I booked seperately from my friends can we still camp together?

Yes, pitches/campsites are not allocated at Creamfields however only a select number of sites will be open on Friday so we suggest asking your friends to save you a pitch if they're camping on Friday and you're travelling up on Saturday.

Can I sleep in my car?

No, if you leave the campsite to go to your car you will not be able to re-enter the festival.

Can I camp in a horse box at Creamfields?

No you can't take a horse box or campervan onto the campsite, you must bring a tent or book a luxury camping option.

Where are the water points?

There are designated water points across the arena and campsite which will be clearly signposted.

Is there anywhere I can top up/charge my mobile phone?

There will be a mobile phone charging stall in the market areas

Can I have a BBQ or Fire on the site?

Fires are strictly prohibited on site but we will provide a designated BBQ area

Will there be Disabled camping available?

Yes, please advise us and book in advance by emailing us on info@cream.co.uk or Tel: 0151 707 1309.
You will need to provide:

  • A description of your disability
  • A photocopy of the most recent letter of entitlement to Disability Living Allowance from the DWP
  • The name of your carer/helper that will be with you
  • How many would be in your group
  • Date and time of arrival
  • Vehicle registration and make

Can anyone help carry our camping equipment to the campsite?

The Festibarrow service will be available for campers to hire from 0700 to 2000 on the Friday and 0700 to 1800 on the Saturday. This service is limited, but will be running all day so please be patient with the bag fairies.The cost to hire a barrow is £15 and £10 for Hospitality Customers.

Are sound systems allowed into the campsite?

Strictly no sound systems are to be brought onto the campsites.

Can I bring the family to camp?

Only if they are over 18 years old and in possession of a valid ticket.

Will there be entertainment in the Campsite?

No but there will be food and drink concessions.

Are generators allowed into the camping area?

No, generators will not be permitted into the event site.

What if I cannot find my tent after the concert?

Try and make a good visual reference before you leave your tent, perhaps use a flag to distinguish your tent from the others. If you can't find it speak to Welfare and Information or visit one of the Campsite Hubs.

Will there be food and drink concessions in the campsite?

Yes

Can I bring food / beverages / chairs & a cooler box into the campground?

Yes you can but strictly no glass will be allowed on the campsite. There is a limit of 1 x crate and 1 x bottle of spirits in a plastic bottle per person brought into the campsite with you. Food and chairs are also allowed into the campsite but not into the event arena. There will be strictly no drinks, chairs or food allowed to be taken from the campsite into the event arena. A limited amount of alcohol will be allowed to be taken from the event arena into the campsite. When deciding what to bring to Creamfields please note that glass and aerosols are not allowed.

Can we bring camper vans onsite?

No, campervans will not be permitted onto the campsite this year. The campsites are tented only.

Are there any restrictions on tent size?

Whilst there are no restrictions on tent size, we wouldn't advise you to bring a tent larger than you need as you may struggle to find a large enough place to pitch it.

I am getting dropped off. Where do I go?

When you are in the car on the way to the festival please follow event signs for DROP OFF/PICK UP & DAY TICKETS. Make sure you get picked up at the same place which is the on-site pick up area in the North Car Park

I live locally. Can I walk to the festival?

Yes but please take care. We have an official restriction along the A56 to prevent pedestrians from using the road to walk along. Please follow the advice of the stewards on leaving/approaching the festival.

How will I find my car after the festival?

You will be given a colour coded ticket when you park your car. Please keep this ticket with you as it the name and number of the car park printed on it.

May I drive in/out of campsite car park?

No. Once you have entered the car park you cannot leave the car park and re-enter without paying again

How do I purchase a car park ticket?

If you are camping you will be given the option to book parking when purchasing your ticket. If you already have a camping ticket but wish to book parking please call Ticketline on 0844 888 4401.
Day ticket holders can pay for parking on the day.

Where is the campsite car park?

Campsite parking is located next to the campsite, please follow signs for CAMPING CAR PARK. Do not use Sat Nav as many road closures will be in place.

How long can I stay at the campsite after the festival?

The campsite will close at 12pm noon on Monday 27th August. If you feel unfit to drive, please stay with your vehicle and rest until you feel fully recovered.

How close are the campsites to the festival site?

The campsites are approximately 100m from the event site.

What facilities will there be on the campsite?

Access to the Welfare and information Tent, First Aid, Camping Shop, General Store, Food and Beverages, Lockers, Market Stalls, Phone Charging,

Where do I pick up my camping wristband?

At the entrance to the campsite which will be clearly signposted.

What is hospitality camping?

This means you bring yourself, your own tent and all of your own camping equipment. In addition to this you will also benefit from the following:

  • Fasttrack entry into Creamfields - there will be a dedicated lane at the Main Entrance for Hospitality day ticket holders
  • Free Car Parking in the Hospitality car park
  • Exclusive access into the Hed Kandi Hospitality Arena. This area is a fully furnished marquee with leather sofas, indoor & outdoor seating, fully stocked bar / Cocktail Bar
  • Access to the all important luxury toilets
  • Complimentary food served up by restaurateurs Puschka (1 meal per day / per person)
  • Hospitality Campers will have their own dedicated Hospitality campsite
  • Hospitality campers staying in the Hospitality campsite will have access to Luxury Camping facilities which includes hot showers and "proper' toilets
  • Access to Standard Campsite (for those hospitality ticket holders who have friends with standard camping tickets and would prefer to stay with them in the standard campsite)

If you want a pre-pitched tent on arrival you have to book a luxury camping option IN ADDITION to purchasing a hospitality camping ticket.

What camping options are there?

There are several levels of camping available including:

  • Standard camping
  • Hospitality Camping
  • Luxury camping

03 - Day Tickets

I am getting dropped off. Where do I go?

When you are in the car on the way to the festival please follow event signs for DROP OFF/PICK UP & DAY TICKETS. Make sure you get picked up at the same place which is the on-site pick up area in the North Car Park

I live locally. Can I walk to the festival?

Yes but please take care. We have an official restriction along the A56 to prevent pedestrians from using the road to walk along. Please follow the advice of the stewards on leaving/approaching the festival.

I have a day ticket. Can I park for the day?

Yes. We have day ticket parking available at the North of the festival site. From the A56 please follow signs for DROP / PICK UP & DAY TICKETS

04 - Hospitality

If my friend has a standard camping ticket can they visit me in the hospitality site?

No, standard camping ticket holders can't access the hospitality campsite but hospitality campers can visit the standard campsite.

Does the hospitality ticket include luxury camping?

No, if you wish to book a luxury camping option you have to do this seperately.

I have a hospitality ticket, will food be served in the Hospitality Arena all day?

No. You will be served one meal per day at the below times:-

Friday - 7pm - 10pm
Saturday - 3pm - midnight
Sunday - 3pm - 10pm

You will receive your food tokens when you collect your wristband (please ensure you collect this with your wristband). You must keep hold of them in order to receive your meal.

If I have Hospitality tickets where do I obtain the relevant wristband(s)?

Instructions and directions will be posted to you before the show. You will exchange your ticket for a wristband at the entrance. You should have received instructions and directions when purchasing your ticket / or will arrive with your ticket through the post. Hospitality tickets need to be exchanged for wristbands at the Hospitality entrance. Please follow signs.

05 - Travel

Is there a taxi rank at the event?

Yes, there is a designated taxi rank at the festival site. This is located at the North entrance ONLY do not exit via the campsites as there are no taxis or pick up drop off areas there. Please follow event signage or ask a steward.

When do the taxi's start running and how much do they cost?

Taxis will operate all day and night from the Taxi Rank located at the festival exit, please follow signs.

Can I pre book the shuttle buses?

No the deadline to pre-book shuttle buses has now passed. However you can pay on the day from Warrington and Liverpool.

Is there a Shuttle bus service in operation?

Yes there will be shuttle buses travelling to the site throughout the day from Liverpool and Warrington.

There will also be a return service from the site to Manchester, Warrington and Runcorn.

For more information click here

Is there going to be parking at the festival? Will it cost any money?

Yes, there is a carpark on site. Creamfields campers travelling by car can book their parking in advance and in doing so will get their car parking at a reduced rate of £10 (pre-booked) saving a fiver**! Car parking for campers for the weekend itself will cost £15 on arrival (if its not pre-booked). This offer ends 5pm Monday 16th August*.

Hospitality ticket holders will receive free parking.

*This offer is only available to standard Weekend Camping ticket purchasers.
** Prices may change

Can you bring a private coach to the festival?

Please email coaches@cream.co.uk for more information

I am travelling by train, where is the nearest train station?

Warrington Central or Runcorn, depending on where you are coming from and the train route.

Click here for more information on travelling by train

06 - Customer Care and Welfare

How can I make a complaint?

If you want to make a complaint whilst on site, please head for the information and Welfare tent. Or speak to one of the members of security.

Where can I buy condoms?

There is a pharmacy and market stalls on site in the main festival arena and a general store located in the campsite area.

Where can I get a foil blanket?

There is a pharmacy and market stalls on site in the main festival arena and a general store located in the campsite area.

Where can I buy sanitary products?

There is a pharmacy and market stalls on site in the main festival arena and a general store located in the campsite area.

Can I bring a pet?

No, pets are not permitted onto the campsite or the event site. Only guide dogs are permitted.

Where can I get sun cream/after sun lotion?

There is a pharmacy and market stalls on site in the main festival arena and a general store located in the campsite area.

Is there anywhere that I can get dry / warm?

The arenas will be dry but if you need assistance please go to the Welfare and Information Tent.

Where are the water points?

There are designated water points across the arena and campsite which will be clearly signposted.

Where are the first aid points?

There are designated First Aid points across the arena and campsite which will be clearly signposted.

Is there anywhere I can top up/charge my mobile phone?

There will be a mobile phone charging stall in the market areas

Where can I access / report lost property?

Please claim / report lost property at the Welfare and Information Tent.

Can anybody help me to cancel a lost/stolen mobile phone/credit card?

Yes, please go to the Welfare & Information tent.

Is there anywhere I can leave a message for a friend?

Please leave messages at the Welfare & Information tent inside the arena.

Where is the closest ATM Machine?

There are two cashpoint areas inside the event arena and also one located in the Purple Campsite


Zur Infoseite von: Creamfields UK
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