Big Green Coach

Kategorie: Creamfields UK
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geschrieben von: Creamfields UK geschrieben am: 23.08.2012 um: 09:14 Uhr

Big Green Coach will be transporting eager Creamfields festival goers to and from the event from over 40 locations across the UK. If you haven't booked your transport to the festival yet there are still a number of spaces available.

CREAMFIELDS 2012 - BIG GREEN COACH SERVICE INFORMATION

  • Do I receive my event and travel tickets at the same time?No. For most events Big Green Coach sell for, the coach e-voucher will be emailed and the event ticket will be posted. Your event tickets are usually sent by Secure Delivery approximately 10 days before the event - with the exception of V Festival tickets which are available to collect at the Big Green Coach Box Office at the V Festival site. Your coach e-vouchers shall be emailed to the account you specified throughout the booking procedure at any time before the event. This can be up to 7 days before.
  • What do I do if I haven't received my event ticket?All of the event tickets purchased through Big Green Coach are sent by Secure Delivery. If you believe that the tickets have been sent to you but haven't yet received them, please contact us on 0845 463 8361 or email enquiries@biggreencoach.co.uk and one of our Big Green Team shall investigate further.
  • What do I do if I haven't received my coach e-voucher?First thing to do is to check your spam folder (sometimes called Junk Mail). Our e-vouchers are sometimes mistaken as unwanted mail by email providers and could be automatically moved to the spam folder. If it is not there, please email enquiries@biggreencoach.co.uk and one of our Big Green Team shall investigate further.
  • When will I be provided information on departure points and pick up times?Your e-ticket will have all final information for your coach travel, you will need to print this document off and take it with you. Once you receive your e-ticket you will also find a link that will take you through to our web site providing you with final information.
  • How long will the coach take?We cannot provide info on journey times - this is due to the unpredictability of festival traffic.
  • Will the coach be direct?We will always endeavour to have direct coaches where possible.
  • Where will the coach drop me off?Usually at the festival coach station.
  • I can no longer attend the event I purchased a ticket for, what are my options?Under the T's and C's of BGC event and travel tickets are non-refundable and non-amendable, this is so the big guys at BGC HQ can keep track of the number of coaches we need to organise from each departure location along with ensuring we still have enough seats to keep selling right up until the day before the event kicks off!So, if you find yourself really stumped we suggest you find someone to purchase your valuable event ticket and send us their details via email (enquiries@biggreencoach.co.uk). There is a tiny admin fee of £5.00, this will be added to the account and can be paid in the usual way by using the new login credentials.If the LEAD Passenger (i.e. the customer who makes the purchase and in the case of a group booking becomes the main contact) is no longer attending and you would like someone else to be the lead passenger, we need the following information of the new contact:-Name-Email address-Date of birth

    -Address including Postcode

    -Contact Telephone numbers (Home, Work, Mobile)

  • Can I change the departure location I specified at the time of booking?Any tickets for travel on a Service provided by Big Green Coach are non-amendable. It is the Customers responsibility to ensure the details on the ticket and/or booking confirmation is correct at the time of booking. However, we may be able to transfer your booking on to an alternative journey depending as to whether there is available seats. The customer will have to pay any additional fare plus a £5 admin charge per ticket.
  • Can I cancel my transport and keep my event ticket?Once you have completed the purchase of your ticket you are not permitted to cancel the ticket and we are not liable to refund you for the ticket in any circumstances, unless specified in the Terms and Conditions, or subject to any situation deemed reasonable by Big Green Coach.
  • I want to change the name on my ticket, how do I do this?This is not a problem; however please ensure you leave us sufficient time before the event in order to action the changes. You can request this by selecting the "Request a change to your booking' link once logged in to the My Reservation area. Please include your order id in the email/request so we know what we're amending. All changes are subject to an admin fee.
  • My address/contact details/date of birth have changed since the time of booking, what should I do?Not to worry, this can all be changed. You can request this by selecting the "Request a change to your booking' link once logged in to the My Reservation area. All changes are subject to an admin fee.
  • What is the policy regarding luggage on Big Green Coach?For safety reasons there are restriction on what passenger property can be carried on our services, you must advise Big Green Coach in advance of any items you may wish to take outside of the luggage restrictions. Items over 20kg will not be accepted on Big Green Coach along with prohibited items such as weapons, drugs, live or dead animals, prams, surfboards etc. BGC reserve the right to refuse you travel and/or remove the items from the coach immediately.
  • Can we drink alcohol on Big Green Coach?You may take alcohol to the events that you are attending but this MUST stay in the coaches' luggage locker, no alcohol is allowed to be consumed on the coach.
  • I bought my coach and event ticket separately from my friends, can we sit together on the coach?Seats are not allocated on our coaches. Try and queue together, that way we'll hopefully get you all on the same coach and off the event as a group.
  • I bought an event ticket and didn't require transport at the time of booking, now I do, can I add it on?This is not a problem provided we still have seats on the coaches available from the departure location you desire.
Zur Infoseite von: Creamfields UK
Quelle: http://www.creamfields.com mehr: Creamfields News